We are committed to protecting your personal data and handling it fairly, lawfully and transparently. If you are unhappy with how we have collected, used, shared, stored or otherwise handled your personal data, you can make a data protection complaint. We will review your concerns and respond as soon as reasonably possible.
You can complain about any concern relating to our handling of your personal data, including:
You can contact us using any of the following methods:
To help us investigate your complaint, please include your name, contact details, a clear description of your concern and any relevant correspondence or reference numbers.
If you are making a complaint on behalf of someone else, we may ask for evidence that you are authorised to act for them.
We will acknowledge your complaint within 30 calendar days of receiving it. We will then review the issues you have raised, make appropriate enquiries and contact you if we need more information.
We will keep you informed where appropriate and tell you the outcome of your complaint without undue delay.
Depending on the circumstances, the outcome may include explaining our actions, correcting inaccurate information, updating or deleting personal data where appropriate, improving our processes or taking other corrective action.
If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection and information rights.
ICO website: www.ico.org.uk
ICO telephone: 0303 123 1113
If you need this information in an alternative format or would like help making a complaint, please contact us and we will do our best to support you.